AI Tools in Bitrix24: A Complete Overview of CoPilot Features

What CoPilot Is and Where It Lives

Bitrix24 CoPilot is the platform's built-in AI assistant, available across CRM, Tasks, Feed, Chat, Sites, Video Calls, and Flows on both Cloud and On-premise editions (confirmed on the official help page, updated 19 May 2026).

CoPilot is not a standalone add-on - it is woven into the daily workflows that teams already use. Rather than switching to an external tool, employees trigger CoPilot from inside the record, message, or meeting they are working on. The assistant currently supports multiple languages, including English, Spanish, German, French, Portuguese, Italian, and more (per the official CoPilot tools page on bitrix24.com).

According to the official CoPilot FAQ, CoPilot uses AI models from third-party providers such as OpenAI. Bitrix24 stores data for up to 14 days for technical purposes and then deletes it. Requests to OpenAI are processed in the USA, and providers may use content to improve their own models under their own terms - a factor worth reviewing for data-sensitive teams. For a full breakdown of data residency implications, see Where Bitrix24 AI Processes Your Data - and How to Stay Compliant.

The underlying AI providers, as listed on the official helpdesk (updated 23 Apr 2026), are:

• gpt-4o-2024-11-20 - for chat, text generation, short call summaries, call analysis, repeat-sales scripts, and automatic CRM field updates
• Dall-E-3 - for image generation in Sites and Feed
• AudioCall - for video-call transcription
• AudioAssistant AI - for transcription of CRM calls and chat audio messages

Each employee can see the active provider directly inside a CoPilot chat window.

CoPilot in CRM Calls: Transcription, Scoring, and Field Fill

After every call in Bitrix24 CRM, CoPilot transcribes the conversation in the language it was spoken, writes a summary, fills empty CRM fields from what was said, and checks the call against your sales script - all without manual input from the agent (official help, updated 25 Aug 2026).

The sequence runs automatically once a call ends (calls from 10 seconds to 1 hour are supported):

1. Transcription - converts audio to a searchable, readable text linked to the deal or lead record.
2. Summary - a short digest of the call; the summary language can be selected independently of the call language.
3. CRM field population - CoPilot fills empty String, List, Number, and Integer fields in leads and deals. For fields that already have a value, CoPilot suggests a change rather than overwriting automatically.
4. Script compliance scoring - CoPilot compares the conversation against your configured sales script and rates the call. Results appear in the deal timeline marked "Processed by CoPilot."

CoPilot also works on chats (when the dialogue has at least 1,000 characters and 30 seconds have passed since the last message) and on incoming emails (filling CRM fields from the first incoming email in a lead or deal by default). Sources: chat help, 24 Apr 2026; email help, 4 Sep 2026.

Bitrix24 ships ready-made sales scripts for new customers, complaint handling, and product presentation. The script analysis result lands in the deal or lead timeline and can be used for individual coaching. For a step-by-step guide on this workflow, see AI Call Analysis in Bitrix24: Transcription, Quality Scoring, and Sales Coaching.

CoPilot in Tasks, Feed, Chat, and Sites

CoPilot generates task descriptions, checklists, and summaries; writes and edits text in Feed and Chat; and produces copy and images in Sites and Stores - covering the content-creation needs that typically pull employees away from their main work.

CoPilot in Tasks (official pricing page, bitrix24.com)

• AI-generated task descriptions from a short prompt
• Task summaries for long or multi-comment threads
• Automatic checklist generation
• Comment drafting and editing

CoPilot in Feed

• Thread summaries for long discussion threads
• AI-generated ideas and content for posts
• Text editing and creation
• AI-written responses to comments
• Text translation

CoPilot in Chat (official help, updated 8 Sep 2026)

• Over 30 professional roles - such as sales manager, lawyer, or HR specialist - to shape the tone and focus of responses
• Persistent chat history so context is not lost between sessions

CoPilot in Sites and Stores

• On-demand copy generation for pages, product listings, and landing sections
• AI-generated images (powered by Dall-E-3)
• Text translation for multilingual storefronts

CoPilot Follow-Up for Video Calls

CoPilot Follow-Up automatically produces a structured post-meeting document - outcomes, agreements, recommendations, evaluation, summary, and full transcript - for any recorded group call longer than one minute (official help, updated 9 Jul 2026).

This removes the manual effort of writing meeting notes and assigning action items after a call.

This feature is part of Bitrix24 Sync, which combines calls and video conferences in one tool. Guests can join from a browser without registration, and the automatic follow-up runs after every meeting that meets the minimum criteria (recorded group call, over one minute).

The CoPilot Agent: The Upgraded AI in the Bitrix24 Vibe Release

The CoPilot agent, introduced in the Bitrix24 Vibe release (spring 2026), is described as four times better at handling long context, multimodal (supporting files and images), and capable of searching the internet - and all AI scenarios in Bitrix24 now run through it (official Vibe release page; overview updated 23 Sep 2026).

Key characteristics of the CoPilot agent as documented on the spring 2026 release page:

• Always present in the chat - no need to summon it separately
• Remembers conversation context across sessions
• Identifies which section of Bitrix24 the user is currently working in and tailors responses accordingly
• Multimodal: can read and interpret files and images, not only text
• Can search the internet for current information

AI Projects: Collaborative Project Management with AI Analysis

AI Projects is a shared workspace where CoPilot analyzes project conversations and tasks, identifies agreements, detects risks, prepares status updates, and answers natural-language questions about deadlines - with external participants able to join the workspace (Bitrix24 blog, 20 Aug 2026).

This feature is designed for teams running complex projects with multiple stakeholders. Practical capabilities include:

• Scanning project conversations to surface decisions and commitments that may have been buried in thread discussions
• Preparing status update drafts so project managers spend less time writing reports
• Answering questions like "What is the current status of the onboarding task?" directly in the workspace
• Flagging potential project risks based on activity patterns and missed deadlines
• Allowing external participants (clients, contractors, partners) to join project chats, tasks and meetings

Automation Studio: Describe a Workflow, CoPilot Builds It

Automation Studio lets any team member describe a business process in plain language in a chat with CoPilot, and the AI creates the automation workflow - no manual configuration of triggers and robots required (spring 2026 release page; first announced in autumn 2025).

This is distinct from standard automation robots and triggers, which remain in place for routine rule-based flows. Automation Studio targets scenarios that would previously have required a developer or a specialist to map out. According to the official pricing page, AI automation agents are available from the Professional Vibe+ plan upward.

For a closer look at how standard automation works alongside CoPilot, see Bitrix24 Business Process Automation: Robots, Triggers and the Workflow Designer.

Knowledge Bases 2.0 and Check-in 2.0: AI in Daily Work Tools

Knowledge Bases 2.0 (official help, updated 7 Jul 2026) supports unlimited knowledge bases per department with document-level permissions, co-editing, and (per the Vibe release overview) AI-generated summaries of long documents - reducing the time spent reading lengthy internal reference material.

Additional AI-assisted daily work tools introduced alongside the Vibe release:

• Check-in 2.0 - generates an AI-powered daily work plan that is visible to both the employee and their manager; includes a team movement map with optional geolocation and a worked-time view
• Knowledge base summaries - CoPilot condenses long documents into key points on request, so teams can act on internal knowledge faster

Alaio Vibecode: Building Custom AI Apps for Bitrix24

Alaio Vibecode is the official platform for building Bitrix24 applications using AI coding agents; it provides access to 1,400+ REST API methods, built-in AI models, Black Hole servers, and a bot platform from a single API key (vibecode.bitrix24.com, launched 15 Mar 2026).

Vibecode is aimed at teams that need custom tools beyond what CoPilot covers out of the box. According to the official help article (25 Sep 2026), it works best for quick internal apps, idea testing, and tools that solve immediate team needs - and it does not replace full development for every task.

Key facts (all from official Vibecode sources, checked 5 Oct 2026):

• Access: requires any Vibe+ plan; a free 15-day Vibe+ demo can be activated; self-hosted Bitrix24 can also be connected
• AI coding tools supported: Claude Code, Codex, Cursor, and Antigravity
• Server model: Black Hole servers - cloud servers invisible from the internet; deploy in 1-2 minutes; sleep after inactivity (default 60 minutes)
• Vibe credits: 1 credit = $1; packages of 20, 50, or 100 credits; valid 365 days; new accounts receive a 10-credit welcome bonus and 14 days of trial access
• Built-in AI models (all free): BitrixGPT 5.5 (262K context, vision), BitrixGPT 5.5 Thinking, BitrixGPT 5.5 Agent, GPT-OSS 120B, Gemma 4 26B

Ready-made scenarios in the Vibecode catalog (approximately 40 as of October 2026) include: AI Lead Classifier, Lead Scoring, Daily CRM Digest, Duplicate Cleanup, Daily Standup Bot, HR Bot, Document Generation, Call Analytics, Smart Auto-Reply for Open Lines, NPS Customer Surveys, and Meeting to Tasks, among others.

For a guided introduction, see Bitrix24 VibeCode: Building Business Apps with AI Agents.

AI Features by Plan: What Each Tier Includes

According to the Bitrix24 pricing page (checked 5 Oct 2026), Essentials and Basic Vibe+ plans include AI for everyday work; Standard Vibe+ adds unlimited AI plus voice-to-task and AI meeting follow-up; Professional Vibe+ adds AI for repeated sales and AI automation agents; Enterprise gives full access to all CoPilot capabilities.

The complete plan-by-plan breakdown, per bitrix24.com/prices/:

CoPilot is also available on On-premise editions. For on-premise licensing details and edition tiers, see Bitrix24 Self-Hosted Editions and Licensing Explained (2026).

Architectural Overview: How AI Touches Every Interaction

Every customer-facing and internal channel in Bitrix24 feeds into CoPilot, which returns structured data, summaries, and actions back to the CRM and project records - eliminating manual data entry at each step.

This native integration differs from solutions where AI is bolted on as an external plugin. Because CoPilot writes its results back into Bitrix24 records (while the AI processing itself is done by third-party providers such as OpenAI, with requests to OpenAI processed in the USA, as noted above), the CRM record stays the single source of truth.