Category • 25 articles
Bitrix24 AI and automation: robots, triggers and business processes
Robots, triggers, business processes and CoPilot. Where a model genuinely saves a step instead of adding one, and where a plain rule does the job better.
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ReferenceUpdated recently
AI Customer Service in Bitrix24: Chats, Calls and the Support Agent
Bitrix24 has two distinct AI layers for customer service: CoPilot, which works natively inside the platform to analyse calls and chats and fill CRM fields automatically, and...
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GuideUpdated recently
AI WhatsApp Agent for Sales: CoPilot, Market Apps, n8n or WhatsApp Business AI
There is no single "AI WhatsApp agent" button in Bitrix24 - but four distinct paths exist, each with different setup effort, capabilities, and control. This guide maps each...
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- 12 min
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- 2,223
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GuideUpdated recently
Bitrix24 CRM Marketing: Email Campaigns, Segmentation and Lead Nurturing
Bitrix24 CRM Marketing lets marketing and sales teams send targeted email campaigns, segment contacts by any CRM field, and automatically move leads through nurturing funnels -...
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- 10 min
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GuideUpdated recently
Bitrix24 CoPilot: The AI Assistant Inside Your CRM
Bitrix24 CoPilot is the built-in AI assistant that transcribes calls, summarizes conversations, fills CRM fields automatically, and scores agents against sales scripts - all...
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- 14 min
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- 2,533
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GuideUpdated recently
Alaio Vibecode: Building Business Apps on Bitrix24 with AI Agents
Alaio Vibecode, launched 15 March 2026, is the official platform for building Bitrix24 applications with AI agents - no traditional coding required. A single API key connects...
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- 14 min
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GuideUpdated recently
Where Bitrix24 AI Processes Your Data and How to Stay Compliant
When an employee uses Bitrix24 CoPilot, their request leaves your account and travels to a third-party AI provider - typically in the United States. Understanding exactly where...
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- 14 min
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GuideUpdated recently
AI Agents for Business: What They Are and How They Differ from Chatbots
An AI agent receives a goal and decides its own steps to reach it - calling CRM data, creating tasks, querying external services - while a chatbot simply follows a pre-written...
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- 14 min
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GuideUpdated recently
What You Can Build on Bitrix24 Vibecode: 12 Business App Ideas
Alaio Vibecode (launched 15 March 2026) lets you describe a business problem in plain language and have an AI coding tool generate and deploy a working Bitrix24 app in hours,...
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- 19 min
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- 3,356
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Customer Loyalty and Repeat-Sales Funnel in Bitrix24: A Practical Guide
Retaining and reselling to existing customers costs far less than acquiring new ones - and Bitrix24 gives sales teams a dedicated toolset for exactly that: separate pipelines...
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- 13 min
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- 2,276
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GuideUpdated recently
Bilingual Arabic & English WhatsApp Business API in Bitrix24 for Gulf SMEs
Gulf SMEs can connect WhatsApp Business API (WABA) to Bitrix24 through a BSP, enabling fully bilingual Arabic/English conversations - with RTL-correct templates, per-language...
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GuideUpdated recently
EU AI Act and CRM AI: What Companies Using Bitrix24 Need to Do in 2026-2027
The EU AI Act (Regulation (EU) 2024/1689) is already in force, and its transparency obligations under Article 50 apply from 2 August 2026 - meaning companies using CoPilot in...
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- 14 min
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GuideUpdated recently
Enterprise AI in Bitrix24: Rolling Out CoPilot Across a Large Company
Rolling out AI across a large company is not a switch you flip - it is a staged programme that touches data governance, access control, integration architecture, and change...
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- 17 min
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GuideUpdated recently
AI for Sales in Bitrix24: Calls, Scripts, Repeat Sales and Agents
Bitrix24 CoPilot handles three concrete sales tasks: it transcribes and scores calls against your script, auto-fills CRM fields from conversations, and triggers repeat-sales...
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- 13 min
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GuideUpdated recently
How to Connect ChatGPT, Claude or Manus to Bitrix24 via MCP
Bitrix24 exposes a portal-management MCP server at https://mcp.bitrix24.com/mcp/ that lets any compatible AI assistant read and write CRM data, tasks, emails, and more -...
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- 9 min
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ReferenceUpdated recently
Customizing Beyond Cloud Limits: What Becomes Possible with Self-Hosted Bitrix24
Self-hosted Bitrix24 gives development teams direct access to the application layer, letting them build capabilities that Bitrix24 Cloud explicitly prohibits - from core source...
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- 10 min
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- 1,825
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GuideUpdated recently
Bitrix24 Business Process Automation: Robots, Triggers and the Workflow Designer
Bitrix24 business process automation lets you replace manual follow-ups, status changes and approval chains with rule-based robots and visual workflow sequences - all without...
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- 11 min
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- 1,912
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GuideUpdated recently
Bitrix24 Sales Funnel Design: Stages, Automation and Conversion Tracking
A well-structured Bitrix24 sales funnel combines multiple pipelines, up to 15-20 stages each, automated robots at every stage transition, and built-in conversion reports -...
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- 9 min
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GuideUpdated recently
AI Call Analysis in Bitrix24: Transcription, Quality Scoring, and Sales Coaching
Bitrix24 CoPilot automatically transcribes every call, generates a summary, populates CRM fields, and assigns a script-adherence score - all without any manual input from a manager.
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- 10 min
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GuideUpdated recently
Hermes AI Agent in Bitrix24: What It Is, What It Can Do and How to Launch It
Hermes is a pre-built AI agent that runs as a chat bot inside Bitrix24, powered by open-source code from Nous Research and hosted on a private Black Hole server through Alaio...
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- 11 min
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GuideUpdated recently
What's New in Bitrix24 AI in 2026: CoPilot Agent, AI Projects, Automation Studio and Vibe+
The Bitrix24 Vibe release (spring 2026) brought a redesigned CoPilot agent, AI-native project management, conversational automation building, and the Alaio Vibecode development...
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- 13 min
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GuideUpdated recently
Why Use AI in Bitrix24: Practical Benefits by Department
Bitrix24 includes a built-in AI assistant called CoPilot that works directly inside CRM, tasks, chats, email, video calls and sites - no separate tool required. This article...
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- 12 min
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GuideUpdated recently
AI Tools in Bitrix24: A Complete Overview of CoPilot Features
Bitrix24 bundles AI across every major module - calls, tasks, chat, video meetings, sites, and automation - under a single assistant called CoPilot, available on both Cloud and...
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- 11 min
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- 2,014
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GuideUpdated recently
Automation Studio: Build Bitrix24 Automations by Chatting with CoPilot
Bitrix24 Automation Studio lets you describe what you need in a conversation with CoPilot and receive a ready workflow - without opening the classic robots-and-triggers...
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- 10 min
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- 1,846
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GuideUpdated recently
Bitrix24 Vibecode Tutorial: Build Your First App with Claude Code or Cursor
Bitrix24 (Alaio) Vibecode lets admins and non-developers build working internal apps - widgets, bots, dashboards - by describing the task in plain language to an AI coding...
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- 14 min
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- 2,562
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GuideUpdated recently
Vibe Coding for Business: What It Is and Who It Fits
Vibe coding is a way to build working software by describing what you want in plain language, while an AI agent writes, deploys, and adjusts the code. It is not magic and it...
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- 14 min
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- 2,443
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