AI & AutomationGuide
Hermes AI Agent in Bitrix24: What It Is, What It Can Do and How to Launch It
Hermes is a pre-built AI agent that runs as a chat bot inside Bitrix24, powered by open-source code from Nous Research and hosted on a private Black Hole server through Alaio Vibecode. You create it in one step - no coding required - and it appears as a new chat in your Bitrix24 messenger within minutes.
Every channel ends up in one portal
What Hermes Is and Where It Comes From
Hermes is an open-source AI agent (MIT license, core by Nous Research) that Alaio Vibecode deploys as a registered chat bot inside your Bitrix24 portal - running on a private Black Hole server, responding only to its owner by default, with up to 3 agents per user.
Vibecode describes Hermes as a self-learning AI agent: it learns skills from experience, remembers context, and works with your Bitrix24 account data.
When you create a Hermes agent, the Vibecode platform automatically:
- Provisions a Black Hole server (cloud-hosted, not reachable from the public internet)
- Deploys the agent code on that server
- Registers a chat bot in your Bitrix24 portal
- Connects an AI model
- Sets the data access permissions you chose
A few minutes after you create the agent, a new chat appears in your Bitrix24 messenger. You then communicate with it in plain language - text or voice.
Hermes runs through Alaio Vibecode, which requires a Bitrix24 account on any Vibe+ plan; the official pages do not describe Hermes separately for self-hosted Bitrix24. A 15-day free Vibe+ demo can be activated if you want to test it first. For more on Vibecode's broader capabilities, see Bitrix24 VibeCode: Building Business Apps with AI Agents.
Mnemosyne Memory: What Makes Hermes Different from a Standard Bot
Hermes uses Mnemosyne memory, which, according to vibecode.bitrix24.com, remembers the dialogue context and what the agent knows about your entities. Hermes is also described as self-learning: it learns skills from experience instead of starting from zero in every conversation. The detailed memory architecture is not published on the official pages.
A standard chat bot operates within a single session and forgets everything when the conversation closes. Here is what the official Hermes page confirms:
| Capability | What it means in practice |
|---|---|
| Mnemosyne memory | Remembers the dialogue context and what it knows about your entities |
| Self-learning | Learns skills from experience, so repeated requests need less explanation |
| Data scope | Works only with the CRM, tasks, documents and calendar data you allow |
In practice, you can refer back to an earlier conversation instead of repeating every detail. How long the memory is kept and how it is organised internally is not described on the official pages, so test it on your own scenarios.
What Hermes Can and Cannot Do
Hermes handles read, summarise, create and draft operations inside Bitrix24: you message it like a colleague, ask a question, request data or ask it to create a task. By default it replies only to its owner, and it works only with the CRM, tasks, documents and calendar data you allow.
What Hermes does
- Reads and analyses Bitrix24 data (CRM, tasks, calendar, documents)
- Assembles summaries and on-demand reports
- Creates tasks, activities, and records in CRM cards
- Answers questions from the corporate knowledge base
- Helps managers draft standard replies to clients
- Prepares draft commercial proposals and letters
- Reads attached files: PDF, DOCX, XLSX, and voice messages
What Hermes does not do
- Does not talk to other people by default - it replies only to its owner
- Does not go beyond the data you allow (CRM, tasks, documents, calendar)
- Cannot change anything in Bitrix24 when its key is in read-only mode
- Does not get more permissions than the account it works for
Hermes also understands voice messages, so a request can be dictated instead of typed. For actions that affect customers or company data, keep a human confirmation step in your own process.
This capability profile makes Hermes well suited to the use cases described in AI Tools in Bitrix24: A Complete Overview of CoPilot Features and complements AI Call Analysis in Bitrix24 for teams that also need structured analysis of sales calls.
How to Launch a Hermes Agent in Four Steps
Creating a Hermes agent takes a single form submission inside Alaio Vibecode - the platform handles server provisioning, model selection, and bot registration automatically, and the agent appears in your Bitrix24 messenger within minutes.
Prerequisites checklist
- An active Bitrix24 account
- A Vibe+ plan (or active 15-day Vibe+ demo)
- Permission to create agents in Alaio Vibecode (an administrator can allow agent creation for all users, admins only or nobody)
Creation steps
- Sign in to vibecode.bitrix24.com with your Bitrix24 account
- Open the AI agents page and start creating a Hermes agent (the official page describes the launch as two clicks)
- Decide which data the agent may work with - CRM, tasks, documents, calendar - and keep only what it needs
- Confirm - the platform sets up the server, the model and the Bitrix24 connection, and the agent appears as a chat in your Bitrix24 messenger within a few minutes
The platform picks the best available model automatically, or you can choose one manually - Claude, GPT, Gemini and others are available through a single router.
By default, up to 3 Hermes agents can be created per user.
Troubleshooting: What to Check When Hermes Gets Stuck
If a Hermes agent stops responding, start with the basics: check the Vibe credit balance, because servers stop when credits run out, and check the agent's server in Alaio Vibecode. The official pages do not describe a dedicated recovery button for Hermes, so treat repair as a normal server diagnosis.
What is confirmed on the official Vibecode pages:
- If Vibe credits run out, servers stop but the apps are saved, and they start again after a top-up
- After 33 days at a zero balance, servers are deleted
- The Vibecode MCP package for AI coding tools includes a ready-made
diagnose-server-issueprompt that helps investigate a server problem
If the agent still does not respond, contact Bitrix24 support or your Bitrix24 partner before recreating the agent from scratch.
Security: Read-Only Keys and the Human-in-the-Loop Principle
The most important security control for Hermes is the read-only access mode on each Vibe key: any create, update, or delete operation is blocked on the Vibecode side before it ever reaches Bitrix24, so in read-only mode the agent physically cannot change anything in your CRM.
An autonomous agent with write access carries real risk. An AI that silently overwrites CRM data may not be noticed for some time, and fixing it later is harder than preventing it.
The access mode switcher on every Vibe key is the primary mitigation:
| Access Mode | When to Use |
|---|---|
| Read-only | AI agent analysing funnels or building reports |
| Read-only | Any key that may be compromised - a leaked read-only key cannot change data, although it can still read what its scopes allow |
| Read-only (default policy) | Admin turns on a policy so that every new key on the account is issued in read-only mode |
| Read and write | Agent must create tasks, deals, or CRM card entries - explicit, deliberate choice |
Keys can also be revoked at any time if you suspect a problem.
Beyond key controls, the Vibecode security model includes:
- Keys are bound to a single Bitrix24 account and user
- Expiry can be set from 30 to 365 days, or left open
- Every change is logged
- Black Hole servers are not reachable from the public internet - only via an outbound tunnel at
https://app-{id}.vibecode.bitrix24.com - Data is encrypted in transit and at rest
For teams with stricter data residency requirements, the question of where AI processing happens is covered in Where Bitrix24 AI Processes Your Data and How to Stay Compliant.
Hermes vs CoPilot Agent vs a Custom Vibecode Bot
Hermes is a general-purpose conversational agent with persistent memory; the Bitrix24 CoPilot agent handles structured in-product AI tasks; a custom Vibecode bot solves one specific business problem with fixed logic - all three can coexist on the same portal.
| Feature | Hermes | CoPilot Agent | Custom Vibecode Bot |
|---|---|---|---|
| Where it lives | Bitrix24 chat (own Black Hole server) | Inside Bitrix24 product surfaces | Bitrix24 chat or placements |
| Setup effort | One form submission | Built into the platform | Requires app build via Vibecode |
| Memory | Mnemosyne memory (dialogue context and your entities) | Remembers the chat context and history | Depends on app design |
| Handles open-ended requests | Yes - natural language | Structured tasks (CRM, tasks, calls) | No - fixed logic |
| Reads files (PDF/DOCX/XLSX) | Yes | Yes (via CoPilot in relevant modules) | Configurable |
| Voice input | Yes (voice messages) | Yes | Configurable |
| Max agents per user | Up to 3 (default) | Not applicable (built into the platform) | No published app limit (up to 100 servers per API key) |
| Underlying model | Auto-selected or chosen manually (Claude, GPT, Gemini via a router) | Third-party providers (e.g. OpenAI gpt-4o) | Free Vibecode models or BYOK |
| Best for | Daily assistant, analytics, drafts | In-CRM suggestions, call summaries, field fill | Specific workflow: calculator, digest, sync |
Hermes and custom Vibecode apps are complementary, not competing. A typical setup has Hermes handling day-to-day conversational needs while purpose-built apps handle scheduled digests, document generation, or external integrations. For a deeper look at what custom apps can do, see What You Can Build on Bitrix24 Vibecode: 12 Business App Ideas.
Pricing: What Hermes Costs to Run
Official Vibecode pages describe Hermes pricing inconsistently, so we do not quote a price for the agent itself: Hermes is open source (MIT) and runs through Alaio Vibecode on a Vibe+ plan, and the resources of its server may be charged in Vibe credits. Check the current terms before you plan a budget.
What is confirmed for Vibecode in general - not specifically for Hermes (as of 5 October 2026, vibecode.bitrix24.com and the Bitrix24 helpdesk):
- 1 Vibe credit = $1
- Black Hole servers: 24 to 202 credits per month while running, depending on server size; approximately ten times cheaper in sleep mode (default sleep after 60 minutes of inactivity)
- Free built-in AI models are not charged against credits (the official pages do not say which model Hermes uses by default)
- Your own OpenAI or Anthropic key (BYOK) is also not charged through Vibecode
- Credits belong to the Bitrix24 account and are valid for 365 days
Access to Vibecode itself requires a Vibe+ plan. For a full breakdown of what Vibe+ includes and how credits work, see Bitrix24 Vibecode Cost: Vibe Credits, Servers and Plans Explained (2026).
For implementation effort estimates specific to your portal setup, contact ACP Group - a Bitrix24 Gold partner serving teams in the UAE, Brazil, Portugal, and across MENA.
The data flow when Hermes accesses your Bitrix24 portal involves an isolated server communicating through a Vibe key, with read-only enforcement happening before any request reaches the portal.
Questions we get asked
FAQ: Hermes AI Agent in Bitrix24
What is the Hermes AI agent in Bitrix24?
Hermes is a pre-built, open-source AI agent (MIT license, core by Nous Research) that Alaio Vibecode deploys as a registered chat bot in your Bitrix24 portal. It runs on a private Black Hole server and communicates with you through the Bitrix24 messenger, with access to CRM, tasks, calendar, and documents within the permissions you set.
How is Hermes different from a regular chat bot in Bitrix24?
Hermes uses Mnemosyne memory: according to vibecode.bitrix24.com, it remembers the dialogue context and what it knows about your entities, and it learns skills from experience. A standard bot operates only within the current session.
Do I need to write code to create a Hermes agent?
No. You start the agent from the AI agents page of Alaio Vibecode and decide which data it may work with - the official page describes the launch as two clicks. Vibecode handles server provisioning, model selection, and bot registration automatically. The agent appears in your Bitrix24 messenger within minutes.
What is the read-only key and why does it matter for Hermes?
Each Vibe key has an access mode switcher. In read-only mode, any create, update, or delete operation is blocked by Vibecode before the request reaches Bitrix24. This protects CRM data from unintended AI writes - even if the model behaves unexpectedly or the key is compromised.
What should I do if Hermes stops responding?
First check the Vibe credit balance: if credits run out, servers stop, but they start again after a top-up (after 33 days at a zero balance, servers are deleted). The official pages do not describe a dedicated recovery button for Hermes, so if the problem persists, check the agent's server in Alaio Vibecode or ask Bitrix24 support or your partner.
Can I run Hermes alongside custom Vibecode apps on the same portal?
Yes, and this is the recommended approach. Hermes handles open-ended conversational and analytical requests, while purpose-built Vibecode apps cover specific fixed-logic tasks like scheduled digests, document generation, or external integrations. They do not conflict.
How many Hermes agents can one user have?
Up to 3 Hermes agents per user by default, as of the verified information on vibecode.bitrix24.com (5 October 2026).
What we hear in the first ten minutes
Send one message and skip the discovery call
Write to +971 55 780 1481 on WhatsApp. Describe your setup and the headcount, and you get a written scope and price back in one working day.